Frequently Asked Questions
Q: What is your normal turnaround time?
A: The short answer is normally about 2-3 weeks from the time the order has been approved. Many factors can affect this, so it really depends. Re-orders can be turned around faster than new orders. Larger and/or more complex orders usually take longer. Specialty items and unique logo placements can also increase turnaround.
Q: Do you charge rush fees?
A: Yes, we charge a % of your total order. In most cases we charge 35% for 1-2 business days, 25% for 3-4 business days, 15% for 5-6 business days, and 5% for 7-8 business days.
Q: What are your minimum order requirements?
A: It totally depends on the type of product and how the logo is being applied. We require at least 12-24 items for most screen printed and embroidered apparel and headwear. All other promotional products have a wide range of minimum order requirements depending on the item. Our products page provides insight to some of the requirements.
Q: Do you offer price breaks for higher quantities?
A: Yes. Most screen printed and embroidered apparel and headwear offer price breaks at 24, 48, 96, 150, 250, 500, 1,000, etc. All other miscellaneous promotional products offer price breaks, but they vary depending on the item. Our products page shows price breaks for every product.
Q: Do you need certain file types for artwork?
A: Yes. High resolution vector art is required for most applications. AI, EPS, and hi-res PDF are our preferred file types. Feel free to send over whatever file formats you have so we can check to see if it’s good usable artwork on our end.